Privacy Policy
At aq99, your privacy is a priority. This policy explains how we handle your personal information with transparency, security, and respect.
This Privacy Policy governs the collection, use, storage, and disclosure of personal information provided by users of the aq99 platform. By accessing or using aq99, you agree to the practices described herein. We encourage you to read this document carefully. If you have any questions, our support team is available to assist you.
SSL Encryption
All data in transit is protected with industry-standard SSL encryption to prevent interception.
No Data Selling
We never sell your personal data to third parties for marketing or commercial purposes.
Strict Access Control
Your account data is accessible only to authorised personnel operating under strict confidentiality obligations.
Transparent Practices
We clearly communicate what data we collect and exactly how it is used within aq99 services.
Direct Communication
We contact you only through your registered email or in-platform messaging — no unsolicited third-party outreach.
Your Control
You retain the right to request data access, correction, or deletion at any time by contacting support.
Information We Collect
aq99 collects personal information necessary to provide a safe, verified, and enjoyable gaming experience. We collect information in two primary ways: directly from you when you register or transact, and automatically when you interact with our platform.
Information You Provide Directly
- Full name, date of birth, and national identification details (required for identity verification)
- Email address and mobile phone number (used for account access, notifications, and support)
- Payment method details including bKash, Nagad, Rocket, or Upay account identifiers (never your full PIN or password)
- Copies of government-issued identification documents where KYC verification is required under our responsible gaming obligations
Information Collected Automatically
- Device information including device type, operating system, browser type, and screen resolution
- IP address and approximate geographic location (used to confirm Bangladesh-based access and detect fraud)
- Session activity logs including pages visited, games played, wager amounts, and time spent on platform
How We Use Your Information
The personal data we collect serves specific, legitimate purposes directly related to delivering the aq99 gaming service and maintaining platform integrity. We do not use your data for purposes beyond those listed below without first obtaining your explicit consent.
- Account creation, authentication, and ongoing identity verification in compliance with responsible gaming standards
- Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard securely and accurately
- Delivering customer support, resolving disputes, and responding to account or transaction queries
- Sending you important service updates, security alerts, and account-related notifications
- Detecting and preventing fraudulent activity, unauthorised access, bonus abuse, and other security threats
- Improving platform performance, game selection, and the overall user experience based on anonymised usage analytics
Data Sharing and Disclosure
aq99 does not sell, rent, or trade your personal information to any third party. Disclosure of your data is limited to the specific circumstances described below.
Payment Processing Partners
To complete financial transactions, we share the minimum necessary payment identifiers with our payment partners including bKash, Nagad, Rocket, and Upay. These partners are contractually bound to process your data only for the purpose of completing your requested transaction and may not use your information for any other purpose.
Technology Service Providers
We engage trusted third-party technology providers for functions such as cloud hosting, platform analytics, and fraud prevention. Each provider operates under a strict data processing agreement that prohibits use of your data outside the scope of services rendered to aq99.
Legal and Regulatory Requirements
aq99 may disclose personal data when required to do so by applicable law, court order, or where disclosure is necessary to protect the rights, safety, or property of aq99, our users, or the public. In all such cases, disclosure will be limited strictly to what is required.
Cookies and Tracking Technologies
aq99 uses cookies and similar tracking technologies to operate the platform efficiently and personalise your experience. Cookies are small data files stored on your device when you visit our site. We use three categories of cookies:
- Essential cookies — required for the platform to function, including session management and login state persistence
- Performance cookies — collect anonymised data on how users navigate the site to help us identify and fix technical issues
- Preference cookies — remember your settings such as language preference and display choices so they persist across sessions
You may control cookie settings through your browser preferences. Please note that disabling essential cookies may impact your ability to log in and use core platform features. We do not use cookies to serve third-party advertising on the aq99 platform.
Data Retention and Security
We retain your personal data for as long as your aq99 account remains active or as required to fulfil the purposes described in this policy. Account data is typically retained for a minimum of five years following account closure to satisfy our anti-fraud and record-keeping obligations. After this period, data is securely deleted or anonymised.
aq99 employs industry-standard security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include SSL encryption for all data in transit, secure server infrastructure, role-based access controls, and regular security audits. While no digital system can guarantee absolute security, we continuously review and enhance our protective measures.
Your Rights Over Your Data
As an aq99 account holder, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team at the email provided in this policy.
- Right of access — you may request a copy of the personal data we hold about you at any time
- Right to rectification — you may request correction of any inaccurate or incomplete personal data
- Right to erasure — you may request deletion of your personal data, subject to our legal retention obligations
- Right to restrict processing — you may ask us to pause processing of your data in certain circumstances
- Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing
We aim to respond to all data rights requests within 30 days of receipt. Complex requests may require additional time, in which case we will notify you of the revised timeline.
Payment Data and Financial Privacy
aq99 takes the protection of financial data with the utmost seriousness. We do not store full Visa or Mastercard numbers on our servers. For mobile financial services such as bKash, Nagad, Rocket, and Upay, we store only the account reference needed to process your transactions — never your PIN, OTP, or full account credentials. All payment-related data transmissions are encrypted end-to-end.
In the event of a suspected security incident involving your payment data, aq99 will notify you promptly through your registered contact details and provide clear guidance on any protective steps you should take. We co-operate with payment partners to investigate and resolve any such incidents as quickly as possible.
Children's Privacy
aq99 is strictly an adult-only platform. Our services are available exclusively to individuals aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that personal information has been submitted by a person under 21, that data will be deleted immediately and the associated account will be closed. If you believe a minor has registered on the platform, please contact our support team without delay.
Changes to This Privacy Policy
aq99 reserves the right to update or modify this Privacy Policy at any time. We will notify registered users of material changes via the email address associated with their account at least 7 days before changes take effect, where practicable. The revised policy will also be published on this page with an updated effective date.
Your continued use of the aq99 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your personal information.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please reach out to the aq99 support team. We are committed to addressing your enquiry in a timely and professional manner.
Support email: [email protected] — available 7 days a week. All privacy-related requests will be logged, tracked, and responded to within the timelines described in this document.
Explore aq99 with Confidence
Your privacy is protected. Now enjoy Bangladesh's most trusted online casino and sports betting experience — cricket, slots, live casino, and more.