aq99 Terms & Conditions

1. Introduction

Welcome to aq99, Bangladesh's trusted online casino and sports betting platform. These Terms & Conditions constitute a legally binding agreement between you (the User) and aq99 (hereinafter referred to as "the Platform", "we", "us", or "our"). By creating an account, making a deposit, placing a bet, or otherwise using any part of the aq99 platform, you acknowledge that you have read, understood, and agree to comply with these terms in their entirety.

If you do not agree to these terms, you must immediately discontinue use of the platform. aq99 reserves the right to modify these terms at any time. Continued use of the platform following any such modification constitutes your acceptance of the revised terms. Users based in Bangladesh are subject to local regulations and are solely responsible for ensuring their use of the platform complies with applicable laws.

2. Eligibility

Access to aq99 is restricted to individuals who satisfy all of the following eligibility requirements. We reserve the right to request supporting documentation at any time to verify eligibility, and to suspend or close accounts where eligibility cannot be confirmed.

• You must be at least 21 years of age. aq99 strictly does not permit access to minors.
• You must be a natural person acting on your own behalf and not as an agent or representative of a third party.
• You must provide accurate and complete registration details. Providing false information constitutes a material breach of these terms.
• You must not be accessing the platform from a jurisdiction in which online gambling is prohibited by applicable law.

3. Account Registration and Verification

Each user is permitted to hold only one account on aq99. Duplicate accounts — whether created to claim multiple bonuses, circumvent a suspension, or for any other reason — are strictly prohibited and will result in the permanent closure of all associated accounts and forfeiture of any balances held within them.

As part of our Know Your Customer (KYC) process, aq99 may require users to submit identity verification documents before processing withdrawal requests or activating certain features. Required documents may include, but are not limited to:

• A valid national identity card (NID), passport, or driver's licence.
• Recent utility bill, bank statement, or other proof of address not more than three months old.
• Mobile banking verification for bKash, Nagad, Rocket, or Upay accounts used for transactions.

4. Deposits and Withdrawals

aq99 supports a range of deposit and withdrawal methods tailored for users in Bangladesh, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. All financial transactions are processed in Bangladeshi Taka (BDT). aq99 does not charge fees on standard deposits; however, your payment provider may apply their own service charges.

Withdrawals are subject to the following conditions and are processed in accordance with the following rules:

• Minimum withdrawal amount is ৳500. Maximum single-transaction withdrawal limits apply and are subject to change.
• All pending bonus wagering requirements must be met before a withdrawal can be approved.
• aq99 reserves the right to delay withdrawal processing for security review or KYC verification purposes.
• Deposits made via a specific payment method must, where applicable, be withdrawn via the same method to comply with anti-money-laundering requirements.

5. Bonuses and Promotional Offers

aq99 offers various bonuses and promotions to both new and existing players. All bonus offers are subject to specific terms that are published at the time of each promotion. General bonus rules applicable across all promotions are as follows:

Bonus funds are credited to your account as a separate bonus balance and may not be withdrawn directly. Bonus funds must first be converted to real funds by meeting the applicable wagering requirements before withdrawal is possible.

• Wagering requirements must be completed within the stated time limit. Failure to do so will result in the forfeiture of the bonus and any associated winnings.
• aq99 reserves the right to amend, suspend, or withdraw any bonus or promotion at any time without prior notice.
• Abuse of bonuses — including but not limited to bonus hunting, arbitrage betting, or using multiple accounts — will result in immediate account closure and forfeiture of all funds.

6. Responsible Gaming

aq99 is committed to promoting responsible gaming among all its users. Gambling is intended to be an enjoyable form of entertainment, not a means of generating income or resolving financial difficulties. aq99 provides a range of tools to help users maintain control over their gambling activity, including deposit limits, session time reminders, and self-exclusion options. Users who feel their gambling may be becoming a problem are encouraged to contact our support team immediately.

aq99 strictly enforces its 21+ age policy. Any user found to be under the age of 21 will have their account immediately closed and any funds returned in accordance with applicable law. If you are concerned about a minor accessing this platform, please contact us at [email protected].

7. Prohibited Activities

Users of aq99 are prohibited from engaging in any of the activities listed below. Violation of these prohibitions may result in immediate account suspension, forfeiture of funds, and referral to appropriate authorities.

• Using the platform for money laundering, fraudulent activity, or any other criminal purpose.
• Attempting to manipulate game outcomes, exploit software vulnerabilities, or use automated bots or scripts.
• Sharing account credentials or allowing a third party to operate your account on your behalf.
• Engaging in collusion, match-fixing, or any form of coordinated betting intended to gain an unfair advantage.

8. Account Suspension and Termination

aq99 reserves the right to suspend, restrict, or permanently close any user account at its discretion, particularly where there is reasonable suspicion of a breach of these Terms & Conditions, fraudulent activity, abusive behaviour toward staff or other users, or failure to complete KYC verification within the stipulated timeframe. Where an account is closed for a breach of these terms, any funds within the account may be forfeited.

Users may voluntarily close their account at any time by contacting our support team. Real-money balances remaining in a voluntarily closed account will be returned to the user via the original payment method, provided all KYC checks have been passed and no outstanding wagering requirements remain.

9. Limitation of Liability

aq99 provides its platform on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, aq99 disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. aq99 does not guarantee uninterrupted or error-free operation of the platform and accepts no liability for losses arising from technical failures, server downtime, or data errors beyond its reasonable control.

In no event shall aq99's aggregate liability to any user for any claim arising from use of the platform exceed the total value of deposits made by that user in the 30 days preceding the claim. Nothing in these terms shall limit aq99's liability for fraud, gross negligence, or any liability that cannot be lawfully excluded.

10. Intellectual Property

All content on the aq99 platform — including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, and software — is the property of aq99 or its content suppliers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial purposes only. Any reproduction, redistribution, modification, or commercial exploitation of platform content without prior written consent from aq99 is strictly prohibited.

11. Privacy and Data Protection

The collection, processing, and storage of your personal data by aq99 is governed by our Privacy Policy, which forms an integral part of these Terms & Conditions and is incorporated herein by reference. By accepting these terms, you also consent to the processing of your personal data in accordance with our Privacy Policy. We encourage you to review the Privacy Policy carefully before using the platform.

12. Amendments to These Terms

aq99 reserves the right to update or amend these Terms & Conditions at any time. When changes are made, the updated version will be published on this page with a revised "Last updated" date. It is your responsibility to review these terms periodically to remain informed of any changes.

Your continued use of the aq99 platform following the publication of revised terms constitutes your acceptance of those changes. If you do not agree with the revised terms, your sole recourse is to cease use of the platform and close your account.

13. Governing Law and Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with applicable law. In the event of any dispute arising in connection with these terms or your use of the aq99 platform, we encourage you to contact our support team in the first instance so that we may attempt to resolve the matter amicably. aq99 operates a fair and transparent complaints procedure; details are available by contacting [email protected].

14. Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please do not hesitate to reach our support team. We are available 24/7 and aim to respond to all enquiries promptly. Contact us at: [email protected]