Responsible Gaming at aq99

Our Commitment to You

aq99 is one of Bangladesh's most trusted online betting and casino platforms — and with that trust comes a deep responsibility. We are committed to ensuring that every player on our platform has access to the tools, information, and support they need to gamble in a safe and controlled way.

Gambling is a popular form of entertainment enjoyed by millions of people across Dhaka, Chittagong, Sylhet, Khulna, and beyond. For the vast majority, it remains a fun, occasional activity. However, for some individuals it can develop into a pattern that causes financial or emotional harm. aq99 takes this seriously.

This page outlines the responsible gaming tools available at aq99, advice on recognising problem gambling, and the steps you can take to protect yourself or someone you care about. All players using aq99 agree to our responsible gaming standards as part of our Terms and Conditions.

Responsible Gaming Tools

We have built a suite of practical tools directly into your aq99 account so you can manage your gambling activity at any time — no questions asked.

How to Use Our Self-Control Tools

Accessing any of these tools is straightforward. Log into your aq99 account and navigate to your Account Settings. From there you will find the Responsible Gaming section. Here is what each tool does and how it works:

• 🔐 Self-Exclusion When you activate self-exclusion, your account is immediately suspended for the chosen period — days, weeks, months, or permanently. All pending bonuses are forfeited. You cannot reverse a permanent exclusion by contacting support alone; a mandatory cooling-off period applies.
• ⏳ Time-Out Feature A time-out gives you a short break from gambling without permanently closing your account. Choose 24 hours, 7 days, or 30 days. During the time-out your account is locked for all real-money activity but your balance is preserved.
• 💰 Deposit Limits Set a maximum daily, weekly, or monthly deposit amount via bKash, Nagad, Rocket, or Upay. Once set, limits take effect immediately. Increasing a limit requires a 7-day cooling-off period before the new higher amount becomes active — this prevents impulsive decisions.
• 📅 Session Time Limits You can set a maximum session duration in minutes or hours. When the timer expires, you will receive a notification and be automatically logged out if you do not confirm you wish to continue. This is a powerful tool for maintaining balance between gambling and daily life.
• 🚫 Permanent Account Closure If you decide you want to stop gambling entirely, you may request a permanent account closure by contacting our support team. This action is irreversible. Your remaining balance will be returned to you via your registered bKash or Nagad number within 3 business days.

Recognising Problem Gambling

Most people who gamble at aq99 do so responsibly and within their means. However, it is important to be aware of the signs that gambling may be becoming a problem for you or someone close to you. Early awareness is the most effective form of protection.

If you recognise any of these patterns in yourself or someone you know, please do not ignore them. Reaching out is a sign of strength, not weakness. aq99's support team is ready to assist you immediately and confidentially.

Tips for Safer Play

Even if gambling is not a problem for you right now, building healthy habits from the start is the best approach. These practical tips are recommended for every aq99 player in Bangladesh.

• 🎯 Set a Budget Before You Play Decide the maximum amount you are comfortable losing before you start — and stick to it. Never exceed your pre-set budget, regardless of outcomes.
• 🕐 Track the Time You Spend It is easy to lose track of time when playing casino games or betting on cricket matches. Use the session time limit feature or simply set a timer on your phone.
• 🧠 Never Gamble Under Pressure Avoid gambling when you are stressed, upset, tired, or under the influence of alcohol. Good decision-making requires a clear head. If you are not in the right state of mind, step away.
• 🏦 Keep Gambling and Finances Separate Use a dedicated bKash wallet or a separate Nagad account for gambling funds only. Never gamble with money meant for rent, groceries, bills, or savings. This one habit creates a natural firewall between your gambling activity and your essential finances.

Getting Help and Support

If you feel that gambling is negatively affecting your life, your finances, or your relationships, please reach out immediately. aq99's responsible gaming support team operates around the clock and treats all communications with complete confidentiality.

We will not judge you. We will not penalise your account for reaching out. Our team will guide you through the available self-exclusion options, deposit limits, or account closure — whatever level of support is right for your situation. Taking the first step is all you need to do.

aq99 is committed to operating a gaming environment that respects the wellbeing of every player. Responsible gaming is not just a regulatory checkbox for us — it is a core part of how we do business, every single day. Bangladesh's players deserve a platform that prioritises their safety first, and that is exactly what aq99 aims to be.

Your Privacy and Data Security

All information shared with aq99's responsible gaming team is treated as strictly confidential. Your request for help, your exclusion status, and your account restrictions are never shared with third parties, used in marketing, or referenced against you in any way.

We store all account and transaction data using industry-standard SSL encryption. For more information on how we handle your personal information, please read our Privacy Policy.